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Customer Service Representative

2 months ago

Hollywood, Florida, United States The Lash Lounge Full time
About The Lash Lounge

The Lash Lounge is a premier salon chain with over 100 locations in the United States, specializing in semi-permanent eyelash extensions and a range of other services.

Job Summary

We are seeking a highly motivated and experienced Front Desk Associate to join our team. As a Front Desk Associate, you will be responsible for providing an excellent customer experience, selling memberships, and cultivating a positive work environment.

Key Responsibilities
  • Increase Membership Sales and Retail Sales: Focus on selling memberships and retail products to our guests, ensuring a high level of customer satisfaction.
  • Provide Excellent Customer Experience: Greet visitors, answer questions, and provide a warm and inviting atmosphere for our guests.
  • Book Appointments: Book appointments in person or by phone, ensuring a smooth and efficient process for our guests.
  • Contribute to Group Operations: Assist with inventory maintenance, ensuring our salon is well-stocked and organized.
  • Maintain a Clean and Inviting Environment: Ensure our salon is clean, tidy, and welcoming for our guests.
Requirements
  • 1+ Years Customer Service or Retail Sales Experience: Proven experience in customer-facing roles, with a strong focus on sales and customer satisfaction.
  • Strong Attention to Detail: Ability to multitask and maintain attention to detail in a fast-paced environment.
  • Ability to Work Weekends and Evenings: Willingness to work flexible hours, including weekends and evenings.
  • Experience with MindBody Software: Familiarity with MindBody Software is a plus, but not required.
Benefits
  • Hourly Wage and Commissions: Competitive hourly wage, plus commissions on sales.
  • Growth Opportunities: Opportunities for career growth and professional development.
  • Free Lash Extensions and Salon Services: Free access to our salon services, including lash extensions.
  • Discounts on Retail Products: Discounts on retail products and services.