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Medical Customer Service Representative

2 months ago

Ankeny, Iowa, United States Takeda Pharmaceutical Company Ltd Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. As a key member of our plasma donation center, you will play a critical role in ensuring the safety and satisfaction of our donors.

Key Responsibilities
  • Screen new and repeat donors, taking and recording vital signs and finger stick results
  • Answer phones and greet donors, ensuring a positive and welcoming experience
  • Use our Donor Information System to prepare donor charts and maintain accurate records
  • Coordinate donor compensation and identify opportunities for continuous improvement
  • Work a variety of shifts, including evenings, weekends, and holidays
Requirements
  • High school diploma or equivalent
  • Ability to walk and/or stand for the entire work shift
  • Will work evenings, weekends, and holidays
  • Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
  • 1 or more years minimum experience working in a customer or patient-facing role is helpful
What We Offer

At Takeda, we are committed to creating a diverse and inclusive workplace that values our employees' contributions. We offer a comprehensive benefits package, including medical, dental, vision insurance, a 401(k) plan, and company match. We also offer opportunities for career growth and development, as well as a supportive and collaborative work environment.

About Takeda

Takeda is a global pharmaceutical company dedicated to improving the lives of patients with rare diseases. We are committed to innovation and excellence in all that we do, and we are proud to be a leader in the development of novel specialty pharmaceuticals and best-in-class patient support programs.