Quality Engineering Manager
2 weeks ago
- Coordinate and support customer quality cases and incidents within the BA Cluster, including escalations
- Train plant associates in problem-solving methodology and provide feedback on completed problem-solving reports to improve response to customer concerns and reduce non-quality costs
- Lead interdisciplinary and cross-location teams to define corrective and preventive measures regarding common quality incidents, process improvements, and/or key customer quality incidents
- Provide technical support and oversight of action plans related to Key Customer Quality Meetings within the BA Cluster
- Coordinate customer quality escalations in cooperation with Segments, Operations, and Plants
- Ensure standardized communication to customers
- Coordinate Key Customer Quality Meetings within the BA Cluster
- Drive the implementation of BA and GS Standards for Customer Quality Case Process
- Drive Lesson Learned and Improvement Programs regarding Customer Case Management in cooperation with Customer Quality Management
- Provide engineering support to execute improvement activities to meet both internal requirements and customer expectations
- Bachelor's Degree in Engineering, Production Technology, or Economics with a strong operational focus
- Consequential years/long-term management experience preferably in Quality or Manufacturing
- Broad functional work experience including operations
- 7 years of professional experience and methodological competence in the field of Quality Management
- Customer and Supplier communication experience
- Several years of experience in technical problem-solving, continuous improvement, or project management
- Consequential years/long-term international and cross-functional team leadership experience
- Strong leadership skills (team skills, conflict management, networking)
- Experience with intercultural communication (e.g., internally across locations, international customers, international suppliers)
- Expected travel 30-50% within region
- Legal authorization to work in the U.S. is required
- Immediate Benefits
- Paid Time Off
- Tuition & Employee Discounts
- Annual Bonus
- Employer 401(k) Match
- And more benefits that come with working for a global industry leader
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