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Senior Site Reliability Engineer

2 months ago

Roanoke, Virginia, United States Wells Fargo Full time
About this Role

We are seeking a highly skilled Senior Site Reliability Engineer to join our Foundational Automation (FA) team within the Infrastructure Technology Services organization.

This is a great opportunity to work with a team that provides system support for technical issues and initiatives related to large-scale applications, systems, databases, and other technical products and services.

AIOps and infrastructure automation will enable self-service via a micro-service architecture strategy for the application teams we support in each line of business.

Key Responsibilities
  • Lead or participate in managing all installed systems, applications, and infrastructure within the Systems Operations functional area
  • Contribute to increasing system efficiencies and lowering the human intervention time on related tasks
  • Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
  • Work with vendors and other technical personnel for problem resolution
  • Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
  • Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems availability
Requirements
  • 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 3+ years of application production support experience in a 24/7 environment monitoring systems and troubleshooting inefficiencies and errors
  • 3+ years of experience supporting and maintaining RESTful Application Program Interface (API)
  • 2+ years of scripting experience using Unix Shell Scripting, Perl, Python, Java, or PL-SQL
  • 2+ years of Agile experience
Desired Qualifications
  • 1+ year of JIRA experience
  • Experience using the team collaboration software Confluence
  • Experience with MS Azure cloud and Google cloud computing technologies
  • Experience with Kubernetes and Splunk technologies
  • Experience with Mongo DB
  • Experience with AI automation such as Amelia or IPSoft
  • Excellent verbal, written, and interpersonal communication skills
Job Expectations
  • Ability to travel up to 10% of the time
  • This position is not eligible for visa sponsorship
  • Relocation assistance is not available for this position
  • Flexibility to work in a 24/7 environment, including weekends, holidays, and on call
  • The ability to work onsite at the posted location(s), hybrid is currently available
About Wells Fargo

We believe in diversity, equity, and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.