Help Desk Technician I: IT Support Specialist

2 weeks ago


Anchorage, Alaska, United States Deeptree Full time

Welcome to Deeptree, a company where security and stability take precedence. As an entry-level Help Desk Technician I, you will be part of the team responsible for delivering high-quality white-glove IT services and support to our clients.

We are seeking a candidate who is passionate about technology and providing exceptional customer service. In this role, you will work alongside a staff that is enthusiastic about Windows, Linux, and more. We aim to deliver technical and non-technical support with excellent customer service and follow-through.

This position involves maintaining high-quality IT services and support for our clients. Your responsibilities will include providing help desk support, resolving problems to the end user's satisfaction, monitoring and responding to requests received through the IT Help Desk, and utilizing and maintaining the Help Desk tracking software.

To be successful in this role, you must be able to thrive in a fast-paced and high-pressure environment. You will be supported in your growth with employer-paid training materials, exams, and lunch and learns.

The ideal candidate will have at least 1 – 3 years of experience working in information technology or managed services team environment. Additionally, they should be proficient in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint), have demonstrable knowledge of basic network setups and configurations, and hold active and current CompTIA A+ and Net+ Certifications.

We offer a competitive salary range of $50,000 - $65,000 per year, depending on experience and qualifications. If you are looking for a challenging and rewarding career opportunity, please consider applying for this position.

Key Responsibilities:

  • Provide Help Desk support and resolve problems to the end user's satisfaction
  • Monitor and respond quickly and effectively to requests received through the IT Help Desk
  • Utilize and maintain the Help Desk tracking software
  • Document internal procedures
  • Assist with onboarding of new users
  • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment

Qualifications:

  • CompTIA A+ Certification, active and current
  • CompTIA Net+ Certification, active and current
  • Demonstrable knowledge of basic network setups and configurations
  • At least 1 – 3 years of experience working in information technology or managed services team environment
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint)


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