Quality Assurance Manager

5 hours ago

Frederick, Maryland, United States Treasure Health Full time
Job Title: Quality Enhancement and Compliance Manager

We are seeking a highly skilled Quality Enhancement and Compliance Manager to lead our efforts in ensuring the highest quality and compliance standards in our services and supports for individuals with developmental disabilities.

Key Responsibilities:
  • Develop and implement quality assurance protocols to evaluate service effectiveness and compliance.
  • Conduct regular audits, reviews, and site visits to monitor service delivery and adherence to regulations.
  • Analyze performance data to identify trends, best practices, and areas for improvement.
  • Work with leadership, program managers, and stakeholders to address service quality gaps and foster continuous improvement.
  • Provide staff and service providers training and support on quality standards and best practices.
  • Investigate complaints and incidents, implement corrective actions, and follow up to ensure resolution.
  • Serve as a liaison with regulatory agencies and stakeholders to maintain compliance with state and federal regulations.
  • Prepare reports and recommendations for leadership and stakeholders based on quality assurance findings and trends.
Qualifications:
  • Bachelor's degree in social work, human services, public administration, or a related field.
  • At least five years of experience in quality assurance, compliance, or program management, preferably in developmental disabilities services.
  • Strong understanding of Maryland DDA regulations and policies.
  • Experience conducting audits, reviews, and investigations on service delivery and compliance.
  • Strong analytical and data interpretation skills to drive improvement recommendations.
  • Excellent communication skills, both written and verbal, with the ability to convey complex information.
  • Proven ability to work collaboratively with diverse stakeholders.
  • Strong organizational skills with the ability to manage multiple priorities.
  • Proficiency in Microsoft Office Suite and other relevant software.
  • Valid driver's license and willingness to travel within Maryland.
Preferred Qualifications:
  • Certification in Quality Assurance or a related field.
  • Experience working with individuals with developmental disabilities and their families.
  • Familiarity with person-centred planning and electronic health record (EHR) systems.

We encourage you to apply if you are passionate about improving services and making a difference in the lives of individuals with developmental disabilities.

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