Outpatient Customer Relations Representative

7 days ago


Riverhead, New York, United States Northwell Health Full time
Job Summary

We are seeking a highly skilled Outpatient Customer Relations Representative to join our team at Northwell Health. In this role, you will be responsible for facilitating the registration of outpatient physical therapy patients, ensuring a seamless and efficient experience for our patients.

Key Responsibilities
  • Receive and respond to incoming telephone calls in a professional and timely manner.
  • Maintain awareness of patient arrival and ensure timely processing of registrations.
  • Monitor prescriptions for expiration and ensure compliance with regulatory requirements.
  • Accept payment from patients as necessary and maintain accurate records.
  • Ensure patient privacy and confidentiality in accordance with regulatory agencies.
  • Order laboratory and radiology tests as required and ensure proper authorization.
  • Send reports to physicians and other healthcare professionals as necessary.
  • Perform related duties as required to ensure the smooth operation of the registration process.
Requirements
  • High School Diploma or equivalent required.
  • Previous registration or billing experience preferred.
  • Knowledge of insurance regulations and system knowledge, including HIS, Insurance Eligibility, Microsoft, Omni, and HDX.
  • Excellent communication and interpersonal skills.
What We Offer

Northwell Health offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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