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Retail Operations Supervisor

2 months ago

Grand Forks, North Dakota, United States Buff City Soap Franchise Full time

Position:
Retail Operations Supervisor (Assistant Makery Supervisor)


At Buff City Soap, we are dedicated to crafting handmade products that are devoid of harsh chemicals and filled with nourishing, plant-based ingredients to enhance your skin's well-being.

Our products are freshly made in each soap makery every day, using ingredients that are easy to recognize. We are currently looking for a Retail Operations Supervisor.


This role is essential in fostering a vibrant, positive atmosphere where client-focused service is a top priority.

The Retail Operations Supervisor plays a key role in driving store success, promoting exceptional client service, and ensuring operational excellence to meet or surpass set productivity targets.

This individual will oversee and guide the Makery team to achieve corporate objectives, leading by example in all operational aspects.

The Retail Operations Supervisor instills a sense of urgency to meet goals and holds the team accountable for providing an outstanding client experience.


Key Responsibilities:
Oversee and manage daily Makery operations in a dynamic environment.


Lead by example in all operational functions, including delivering a client-focused experience, achieving personal sales targets, and producing high-quality products.

Maintain a professional and impeccably organized Makery setting.

Set clear goals and objectives for Team Members.

Provide coaching, training, and constructive feedback to enhance Team Members' daily performance.

Manage and monitor inventory of raw materials, finished goods, and supplies.

Generate sales reports, maintain inventory levels, and assist with other supervisory tasks.

Support the Store Manager in managing revenue and expenses.

Availability to work evenings and weekends is required.


Candidates should anticipate working five days a week, with an approximate schedule of 40 to 45 hours, depending on employment status.


Qualifications:
Preferred college education, though not mandatory.

Experience in management and/or sales is advantageous.

Effective communication skills at all levels are essential.

Desirable qualities include being a skilled trainer, motivator, and leader.

Physical Requirements:
Ability to stand and walk for extended periods.

Must not have sensitivities to various scents and fragrances.

Manual dexterity is required.

Capability to lift or assist in lifting items and heavy boxes up to 50lbs.

Ability to walk, reach with hands and arms, climb, balance, twist, stoop, kneel, or crouch.

Ability to perform cleaning tasks in the Makery, including dusting, sweeping, mopping, and scrubbing.

Benefits:
Employee discounts

Opportunities for career advancement

Training and development programs

Growth opportunities within the company

Flexible scheduling options

Competitive bonus structure

Medical, Dental, Vision, STD, LTD, Life Insurance, HSA, Critical Care & Accident Insurance, and 401k options (for Full-Time Team Members)

Eligibility for paid time off (for Full-Time Team Members)

Anniversary gifts for years of service

Engaging contests and performance incentives

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