Customer Experience Specialist

6 days ago


Westminster, Maryland, United States JOANN Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Key Holder to join our team at JOANN Stores. As a Key Holder, you will be responsible for delivering exceptional customer experiences, driving sales, and maintaining a high level of store compliance.

Key Responsibilities
  • Customer Experience: Greet every customer with a smile, use the F.A.S.T. service model to meet their needs, and engage in friendly conversation to build strong relationships.
  • Sales and Merchandising: Process transactions efficiently, maintain a high level of product knowledge, and drive sales through innovative merchandising and counter accuracy.
  • Store Operations: Assist with opening and closing procedures, ensure store compliance, and find creative ways to drive business.
  • Team Leadership: Observe and coach team members, delegate tasks, and follow up to ensure completion.
Requirements
  • High School Diploma or equivalent
  • 1+ years of supervisory experience in a customer-centric environment
  • Ability to work a flexible schedule, including evenings, weekends, and holidays
What We Offer
  • Competitive hourly rate: $15.00-$22.25
  • Medical, dental, and vision benefits
  • Company-paid life insurance
  • Tuition reimbursement
  • Team member discount

JOANN is an Equal Employment Opportunity Employer. We are committed to creating a diverse and inclusive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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