Customer Experience Manager

3 days ago


Sumter, South Carolina, United States Food Lion Full time

Job Title: Retail Operations Leader

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We are seeking a highly motivated and customer-focused Retail Operations Leader to join our team at Food Lion. As a key member of our leadership team, you will be responsible for ensuring exceptional customer service standards are met across our stores.

About the Role

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This role is an excellent opportunity for someone who is passionate about delivering outstanding customer experiences and leading high-performing teams. You will work closely with our store managers and customer service managers to drive sales growth, improve customer satisfaction, and maintain operational excellence.

Responsibilities

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  • Develop and implement customer service strategies to drive sales growth and improve customer satisfaction
  • Lead and motivate high-performing teams to achieve business objectives
  • Collaborate with store managers to identify areas for improvement and develop solutions
  • Maintain accurate records and reports, including cash variances and register checkups
  • Ensure all store operations run smoothly and efficiently
  • Provide coaching and training to staff members to improve their skills and knowledge
  • Monitor and address any issues related to customer service, safety, or security

Requirements

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  • Bachelor's degree in Business Administration, Marketing, or a related field
  • Minimum 2 years of experience in retail operations, customer service, or a related field
  • Excellent communication and leadership skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills
  • Familiarity with Food Lion's policies, procedures, and systems

Estimated Salary: $50,000



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