Service Advisor
1 day ago
Franklin Auto Service Center is a leading automotive dealership with a strong commitment to customer satisfaction and employee growth. With over 50 years of experience, we have established a culture that fosters success and promotes a positive work environment.
Job SummaryWe are seeking a highly organized and friendly Service Advisor to join our team. As a Service Advisor, you will be responsible for overseeing service orders, ensuring prompt and courteous service to customers, and maintaining high customer satisfaction scores.
Key Responsibilities- Manage service orders and flow of the Drive Lane to ensure efficient and effective service delivery
- Take ownership of the customer's experience by providing exceptional support and ensuring a positive impression
- Provide concierge support for owner inquiries, whether phone or in-person, to ensure seamless communication
- Ensure daily inventory of technicians' time is consistently sold to service customers
- Distribute work between technicians efficiently to maximize productivity
- Answer technical questions about vehicle problems, warranties, services, and repairs
- Maintain Customer Happiness scores at or above company standards
- Assist in diagnosing vehicle problems, ordering parts and tools as necessary
- Oversee administration of warranty claims and training of service department employees
- Set schedules and assign tasks to service department employees
- Reinforce company policies and adhere to company standards
- Encourage compliance with applicable laws and regulations
- Maintain good working relationships with factory representatives and foster positive employee relations
- Collaborate with upper management to make service department hiring and discipline decisions
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team-oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver's license
Franklin Auto Service Center is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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