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Front Desk Representative

1 month ago

Macomb, Illinois, United States Hospitality Specialists, Inc. Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at the Hampton Inn - Macomb. As a key member of our front office team, you will be responsible for ensuring a high level of guest satisfaction by attending to the needs of our guests in an efficient and courteous manner.

Responsibilities:
  • Be flexible in regard to work schedule and report to work on time, in proper and clean uniform, including name tag.
  • Must have a valid driver's license and proof of insurance.
  • Handle all duties according to hotel policies, procedures, internal rules, and standards.
  • Conform to cash handling procedures at all times and be knowledgeable about daily hotel operations, room rates, packages, discounts, and promotions.
  • Have knowledge about guest rooms, locations, amenities, features, and all other services offered by the hotel.
  • Be aware of current guest service scores and be able to understand guest comments and needs.
  • Be able to operate hotel reservations software competently and efficiently.
  • Perform guest registration and room assignment and accommodate special requests of all guests.
  • Be knowledgeable about brand-specific reward programs and other frequent traveler programs.
  • Answer the phones according to the standards of proper etiquette and as quickly as possible.
  • Know policies and procedures of safe deposit boxes and ensure the cleanliness of the front desk and back office area at all times.
  • Utilize spare time for cleaning and assist all guests in problems and questions as required.
  • Assist fellow associates in their jobs when able to improve daily operations of the hotel.
  • Have knowledge about all emergency procedures and know how to act on them.
  • Have knowledge about the city, the local area, and attractions to provide the guests with all requested information.
Physical Requirements:
  • Sitting rarely
  • Walking frequent
  • Climbing stairs occasionally
  • Standing constantly
  • Crouching/bending/stooping occasionally
  • Reaching occasionally
  • Grasping frequently
  • Pushing/pulling occasionally
  • Near vision constantly
  • Far vision frequently
  • Hearing constantly
  • Talking constantly
  • Smell constantly
  • Taste constantly
  • Lifting/carrying up to 50+lbs.
Notice:

The hotel business operates seven days a week, 24 hours a day. Due to this, it may be necessary to move associates from their accustomed shifts to conform to the demands of the hotel and our guests. In addition, this is the hospitality business and a hospitality service atmosphere must be projected at all times.

Upon employment, all employees are required to fully comply with all rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subjected to disciplinary action, up to and including termination of employment.