Claims Resolution Expert
3 weeks ago
Kemper is seeking a highly skilled Total Loss Claims Adjuster to join our team in Henderson, Nevada. As a Total Loss Claims Adjuster, you will be responsible for investigating and resolving first and third-party auto physical damage claims. Your primary goal will be to ensure that claims are handled in a fair and equitable manner, while also meeting the company's objectives for customer satisfaction and financial performance.
Key Responsibilities- Claims Investigation: Conduct thorough investigations of auto physical damage claims to determine the extent of damage and the appropriate course of action.
- Communication and Customer Service: Develop and maintain effective communication with insureds, claimants, and other stakeholders to ensure that claims are resolved in a timely and satisfactory manner.
- Negotiation and Settlement: Negotiate with insureds, claimants, and other parties to reach mutually acceptable settlements.
- Compliance and Regulatory Requirements: Ensure that all claims are handled in accordance with state and federal regulations, as well as company policies and procedures.
- Knowledge and Expertise: Stay up-to-date on industry developments, laws, and regulations related to auto physical damage claims, and apply this knowledge to make informed decisions.
- Education: High School Diploma or equivalent required.
- Experience: Total loss claims handling experience, including making coverage decisions, customer contact, and rental management experience is required.
- Skills: Strong communication and negotiation skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office applications.
- Preferred Qualifications: Bilingual in Spanish, knowledge of legal and auto repair/construction terminology, and experience working in a hybrid environment.
Kemper offers a competitive salary range of $38,600 to $64,500, as well as a comprehensive benefits package, including medical, dental, vision, PTO, and 401(k) matching. We are an equal opportunity employer and welcome applications from diverse candidates.
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