Technical Support Specialist
11 hours ago
Job Title: Technical Support Specialist
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at Sharp Electronics Corporation. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, troubleshooting complex technical issues, and ensuring that our clients receive exceptional service.
Key Responsibilities:
- Provide technical support to clients via phone, email, and in-person
- Troubleshoot complex technical issues with Microsoft products and other technical hardware and software
- Diagnose and resolve technical issues using advanced remote management tools
- Log tickets into our ticketing database to track time and facilitate tactical report generation
- Monitor backup offerings and escalate alerts
- Reconcile licensing for National Helpdesk offerings
- Troubleshoot, monitor, and maintain client computers and desktop applications
- Support current Windows operating systems
- Maintain and troubleshoot LAN/WAN networks
- Maintain and troubleshoot Microsoft Windows Servers
- Troubleshoot Microsoft Azure technologies
- Provide additional technical guidance and assistance to customer base as needed
- Support current Microsoft Office Suites
- Escalate unresolved issues to the appropriate internal channel
- Desktop imaging and building for customers
Requirements:
- 3 to 5 years' experience in a technical support role
- Current Microsoft Desktop Certification highly preferred
- Excellent communication skills required
- Experience with current Windows operating systems required
- Ability to remotely configure Smartphones to various email systems preferred
- Experience with local and network printers preferred
- Basic administration of Windows servers preferred
- LAN/WAN and basic network troubleshooting and problem solving on switches, routers, and firewalls preferred
- Familiarity with email server and spam filtering technology preferred
- Must have exceptional communications skills
- Must be energetic, self-motivated, and work well in a team environment
- Ability to work remotely and/or onsite as needed
- Has worked for more than 2 years in Business environments in a hands-on IT role
- Network-based Storage Technology (SAN) experience a plus
- Certifications and requirements to acquire next grade level
- 3 to 5 years of experience in a technical support role
- At least 1 Certification from approved list is highly preferred
- 98% rating on Customer Satisfaction Surveys
- Experience with Project and Deployment work
- Recommendation from National Helpdesk Team Supervisor or National Helpdesk Manager
About Us:
Sharp Electronics Corporation is a leading provider of innovative technologies and services, including multifunctional printers, interactive display panels, and advanced workflow and managed IT services.
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