Technical Support Specialist

11 hours ago


Kingsport Tennessee, United States Sharp Electronics Corp. Full time
Job Description

Job Title: Technical Support Specialist

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at Sharp Electronics Corporation. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, troubleshooting complex technical issues, and ensuring that our clients receive exceptional service.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and in-person
  • Troubleshoot complex technical issues with Microsoft products and other technical hardware and software
  • Diagnose and resolve technical issues using advanced remote management tools
  • Log tickets into our ticketing database to track time and facilitate tactical report generation
  • Monitor backup offerings and escalate alerts
  • Reconcile licensing for National Helpdesk offerings
  • Troubleshoot, monitor, and maintain client computers and desktop applications
  • Support current Windows operating systems
  • Maintain and troubleshoot LAN/WAN networks
  • Maintain and troubleshoot Microsoft Windows Servers
  • Troubleshoot Microsoft Azure technologies
  • Provide additional technical guidance and assistance to customer base as needed
  • Support current Microsoft Office Suites
  • Escalate unresolved issues to the appropriate internal channel
  • Desktop imaging and building for customers

Requirements:

  • 3 to 5 years' experience in a technical support role
  • Current Microsoft Desktop Certification highly preferred
  • Excellent communication skills required
  • Experience with current Windows operating systems required
  • Ability to remotely configure Smartphones to various email systems preferred
  • Experience with local and network printers preferred
  • Basic administration of Windows servers preferred
  • LAN/WAN and basic network troubleshooting and problem solving on switches, routers, and firewalls preferred
  • Familiarity with email server and spam filtering technology preferred
  • Must have exceptional communications skills
  • Must be energetic, self-motivated, and work well in a team environment
  • Ability to work remotely and/or onsite as needed
  • Has worked for more than 2 years in Business environments in a hands-on IT role
  • Network-based Storage Technology (SAN) experience a plus
  • Certifications and requirements to acquire next grade level
  • 3 to 5 years of experience in a technical support role
  • At least 1 Certification from approved list is highly preferred
  • 98% rating on Customer Satisfaction Surveys
  • Experience with Project and Deployment work
  • Recommendation from National Helpdesk Team Supervisor or National Helpdesk Manager

About Us:

Sharp Electronics Corporation is a leading provider of innovative technologies and services, including multifunctional printers, interactive display panels, and advanced workflow and managed IT services.



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