Patient Support Specialist
4 weeks ago
At GoGoMeds, we're committed to delivering exceptional patient experiences through innovative pharmacy services. As a Patient Support Specialist, you'll play a vital role in ensuring our patients receive seamless support and care.
Key Responsibilities:
• Respond to patient inquiries via phone, email, and/or chat, providing timely and accurate resolutions.
• Build strong relationships with patients, understanding their needs and concerns.
• Process patient payments and resolve billing discrepancies in a timely and efficient manner.
• Collaborate with peers to provide comprehensive support and training.
• Maintain compliance with all state and federal laws and regulations.
Competencies Valued:
• Demonstrated passion for delivering exceptional customer service.
• Strong problem-solving and multitasking skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
Preferred Qualifications:
• Bilingual or proficiency in multiple languages.
• Experience in a medical office or call center environment.
• Background in healthcare or medical terminology.
Requirements:
• High School Diploma or equivalent.
• Availability for Saturday shift rotation (every few weeks).
What We Offer:
• Competitive hourly rate ($17 - $18 +/- depending on experience).
• Regular, daytime hours with shifts scheduled in advance.
• Comprehensive benefits package, including medical, dental, vision, and short-term disability.
• Paid holidays and vacation time.
• Casual dress environment.
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