Patient Support Specialist

4 weeks ago


Cincinnati, Ohio, United States GoGoMeds Full time

At GoGoMeds, we're committed to delivering exceptional patient experiences through innovative pharmacy services. As a Patient Support Specialist, you'll play a vital role in ensuring our patients receive seamless support and care.

Key Responsibilities:

• Respond to patient inquiries via phone, email, and/or chat, providing timely and accurate resolutions.

• Build strong relationships with patients, understanding their needs and concerns.

• Process patient payments and resolve billing discrepancies in a timely and efficient manner.

• Collaborate with peers to provide comprehensive support and training.

• Maintain compliance with all state and federal laws and regulations.

Competencies Valued:

• Demonstrated passion for delivering exceptional customer service.

• Strong problem-solving and multitasking skills.

• Excellent verbal and written communication skills.

• Ability to work in a fast-paced environment and adapt to changing priorities.

Preferred Qualifications:

• Bilingual or proficiency in multiple languages.

• Experience in a medical office or call center environment.

• Background in healthcare or medical terminology.

Requirements:

• High School Diploma or equivalent.

• Availability for Saturday shift rotation (every few weeks).

What We Offer:

• Competitive hourly rate ($17 - $18 +/- depending on experience).

• Regular, daytime hours with shifts scheduled in advance.

• Comprehensive benefits package, including medical, dental, vision, and short-term disability.

• Paid holidays and vacation time.

• Casual dress environment.



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