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Xfinity Retail Sales Consultant

2 months ago

Waterbury, Connecticut, United States Comcast Full time
Job Summary

As a Sales Consultant at Comcast, you will play a key role in assisting and consulting with customers on our products and services. You will utilize your knowledge, skills, and technology to achieve a world-class sales and service experience. This is a dynamic role that requires moderate supervision and guidance, with a focus on individual results and team impact.

Key Responsibilities
  • Represent Comcast's products and services by sharing and demonstrating product and sales know-how with customers.
  • Provide product demonstrations to educate customers on full product capabilities and increase their experience.
  • Take a customer-first approach with all customer interactions, listening and evaluating customer needs and providing appropriate solutions.
  • Achieve sales and customer experience goals and objectives.
  • Provide comprehensive customer onboarding activities and ensure customers fully understand how to use and handle all company products/services and gain their consent.
  • Perform operational and administrative tasks, partnering with customer care to resolve customer issues as needed.
  • Demonstrate sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates.
  • Align with all company and retail operational policies and procedures.
  • Complete training requirements and engage in team huddles and learning, understanding sales compensation plans and their key elements.
  • Work a flexible schedule, including evenings, weekends, holidays, variable schedules, and overtime as needed, and be able to carry and lift up to 25-pound boxes, stand, and move about the store constantly.
What We Offer
  • Development and advancement opportunities.
  • Parental leave.
  • Vacation.
  • Employee resource groups.
  • Day 1 medical, dental, and vision insurance.
  • 401(k) matching.
  • Discounted services (must reside in the footprint).
  • Xfinity Mobile discounts.
  • Many more benefits and perks.
Comcast is an EOE/Veterans/Disabled/LGBT employer

We are proud to be an equal opportunity workplace and will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.