Xfinity Retail Sales Consultant

1 month ago


Waterbury, Connecticut, United States Comcast Corporation Full time
Job Summary

As a Sales and Service Representative at Comcast, you will play a critical role in assisting and consulting with customers on our products and services. You will utilize your knowledge, skills, and technology to achieve a world-class sales and service experience. This is a dynamic and fast-paced environment where you will work with moderate supervision and be accountable for individual results and impact on the team.

Key Responsibilities
  • Represent products and services by sharing and demonstrating product and sales know-how with customers.
  • Provide product demonstrations to educate customers on full product capabilities and increase their experience.
  • Take a customer-first approach with all customer interactions, listening and evaluating customer needs and providing appropriate solutions.
  • Achieve sales and customer experience goals and objectives.
  • Provide comprehensive customer onboarding activities and ensure customers fully understand how to use and handle all company products/services and gain their consent.
  • Perform operational and administrative tasks, partnering with customer care to resolve customer issues as appropriate.
  • Demonstrate sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates.
  • Align with all company and retail operational policies and procedures.
  • Complete training requirements and engage in team huddles and learning, knowing and understanding sales compensation plan and its key elements.
  • Work a flexible schedule, including evenings, weekends, holidays, variable schedules, and overtime as needed, and may be asked to work in alternate stores outside of the home base store.
Benefits
  • Development and Advancement Opportunities
  • Parental Leave
  • Vacation
  • Employee Resource Groups
  • Day 1 Medical/Dental/Vision Insurance
  • 401k Matching
  • Discounted Services (must reside in the footprint)
  • Xfinity Mobile Discounts
  • Many more benefits and perks
Requirements
  • High School Diploma / GED
  • 2-5 Years of Relevant Work Experience
  • Certifications (if applicable)
What We Offer

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.



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