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Senior Systems Analyst

1 month ago

Alexandria, Virginia, United States DirectViz Solutions Full time
Job Title: Senior Systems Analyst

DirectViz Solutions is seeking a highly skilled Senior Systems Analyst to join our team in Alexandria, VA. This is a remote position, but local candidates are preferred.

Job Summary:

We are looking for a talented Systems Analyst to analyze client business applications and data to identify and correct malfunctions. The ideal candidate will have excellent communication skills, be able to work independently, and have a strong understanding of business applications and data analysis.

Responsibilities:
  • Analyze client business applications and data to identify and correct malfunctions
  • Communicate with employees and contractors to provide excellent customer service
  • Coordinate with vendors to resolve issues
  • Enter customer-reported problems and requests for service into a call support database
  • Assist clients to resolve complex technical problems with account/applications
  • Log, track, and follow-up with clients to ensure inquiries were resolved
Requirements:
  • Bachelor's degree and 6 years of experience or High School Diploma and 11 years of experience
  • 1+ years of experience providing phone and/or in-person support for business applications
  • 1+ years of experience with standard Windows OS applications and MS Office applications
  • 1+ years of customer service experience
  • 1+ years of Requirements Definition/Analysis
  • 1+ years of Design Analysis
  • Communications Measurement and Analysis
  • Excellent written and oral communication skills
Desired Skills:
  • ITIL Service Management
  • Business Application Training
  • User Acceptance Testing
  • Troubleshooting experience

DirectViz Solutions is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant for employment because of race, color, sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.

DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.