IT Technical Lead

7 days ago


Oklahoma City, Oklahoma, United States Principle Choice Solutions LLC Full time
Job Title: IT Technical Lead - Strategic Solutions

Job Summary: We are seeking an experienced IT Technical Lead to oversee the technical aspects of IT projects at Principle Choice Solutions LLC. The successful candidate will lead a team of IT professionals, collaborate with leadership, and provide technical expertise to drive innovation and efficiency.

Key Responsibilities:

* Lead and mentor a team of IT professionals, fostering a collaborative and high-performance work environment.
* Provide technical guidance and support to the team, troubleshooting complex issues and ensuring best practices are followed.
* Work closely with other departments to understand their IT needs and provide effective solutions while communicating to the IT Manager.
* Provide direct technical support to executive leadership, addressing their technology needs and ensuring seamless operation of their devices and applications.
* Assist executives with the setup, configuration, and troubleshooting of hardware and software.
* Ensure the highest level of confidentiality and security when handling executive technology issues.
* Monitoring of the ticketing board, and prioritizing escalations within the team.
* Ownership and addressing escalated technical items as they arise within the team.
* Provide On-Call support as necessary.

Requirements:

* Strong interpersonal and communication skills with proven ability to communicate both orally and written.
* In Depth knowledge of Microsoft 365 products, including Azure AD and all administrative capabilities.
* Demonstrated problem-solving and analytical skills.
* 1-year prior management experience required.

Working Conditions:

The incumbent works in an office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise. Routine periods of being on the phone utilizing a headset, sitting and data keying are required. Periodic times working at the office site may be required.

Security and Confidentiality:

Security and privacy training will be provided as part of this role to protect the confidentiality, integrity, and availability of PCS' associate and customer data.
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