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Healthcare Support Specialist

2 months ago

Topeka, Kansas, United States Elevance Health Full time
About the Role

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Elevance Health. As a key member of our customer care team, you will play a vital role in delivering exceptional service to our members, providing support and guidance to help them navigate their healthcare journey.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and up-to-date information on healthcare benefits, services, and policies
  • Collaborate with internal stakeholders to resolve complex customer issues
  • Develop and maintain a deep understanding of our products and services to effectively communicate with customers
  • Meet or exceed performance metrics and quality standards
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Previous customer service experience in a healthcare setting or related industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and analytical skills
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance