Fitness Operations Coordinator

3 days ago


San Francisco, California, United States Empower Gym Full time
Job Title: Fitness Operations Coordinator

Estimated Salary: $45,000 - $55,000 per year.

Company Overview:

Form Boxing offers 35 and 45-minute high-intensity boxing classes. Inspired by our sister gym Empower, we created a more welcoming environment for all levels. Our classes are shorter, dimly lit, and feature individual bags, focusing on intentions.

Job Description:

We seek a skilled Fitness Operations Coordinator to provide exceptional customer service, support instructors, maintain studio tidiness, and ensure a positive atmosphere.

Responsibilities:
  • Deliver top-notch customer service and hospitality
  • Support Form instructors during class check-in processes
  • Maintain a clean and organized studio environment
  • Promote a positive attitude and take initiative
  • Become proficient in our CRM system and assist with training new hires
  • Develop product knowledge for studio retail operations
  • Maintain the distinct Form aesthetic and culture
Required Skills and Qualifications:

To succeed as a Fitness Operations Coordinator, you must have:

  • Customer service experience
  • A positive, can-do attitude
  • The ability to prioritize and multitask in a fast-paced environment
  • Excellent communication skills
  • Outstanding customer service and problem-solving skills
  • Friendly and professional phone and email etiquette
  • Superior organizational skills
  • Flexibility to work non-traditional hours, including weekends, holidays, and some early morning/midday/late evening weekday availability
Physical Requirements:

This role requires:

  • Working in a fast-paced environment
  • Kneeling, bending, reaching, climbing, and standing for extended periods
  • Lifting/carrying a minimum of 30lbs
Benefits:

As a member of our team, you'll enjoy:

  • Complimentary classes outside of work hours
  • Competitive pay
  • Potential to grow and learn with an expanding company


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