Host

6 days ago


Los Angeles, California, United States Baltaire Full time
About Baltaire

Baltaire is a high-end steak and seafood eatery that offers an enticing combination of succulent steaks, delectable seafood dishes, and cultivated mixology in a sophisticated old-school service setting. Our concept also serves as a sought-after lunch destination, with a day menu offering an array of salads and lighter entrees at a lower price point.

Job Summary

We are seeking a skilled and charismatic Host to join our team at Baltaire. As a Host, you will be responsible for overseeing all matters of communication between the restaurant, managers, and guests. This includes the direction of OpenTable, holidays, incident solutions, and guest requests.

Responsibilities
  • Provide exceptional hospitality to guests, ensuring a warm and welcoming atmosphere.
  • Manage reservations, waitlists, and guest requests in a timely and efficient manner.
  • Communicate effectively with the service team to ensure guest needs are met.
  • Work with spreadsheets to handle lost items, lost credit cards, messages for managers, complaints, and large party requests.
  • Make calls for the following day's reservations, noting any requests and confirming what we can offer guests.
  • Be knowledgeable of all policies and procedures relevant to guests, and if no answer is available within the set parameters, take down guest information to call them back.
  • Field event and regular voicemails and complete event inquiries with guests over the phone.
  • Be astutely aware of all aspects of OpenTable: how to make reservations, reservation waitlists, etc.
  • Answer department telephone using correct greeting and telephone etiquette.
Requirements
  • A minimum of 1 year of experience in a service-oriented or administrative position within a customer-faced environment (ideally fine dining).
  • Must have OpenTable experience.
  • High school graduate or equivalent vocational training certificate, college degree.
  • Must be detail-oriented.
  • Must be a clear thinker, remaining calm and resolving problems using good judgment.
  • Punctual, regular, and reliable attendance.
  • Strong communication skills and ability to understand and follow written and verbal instructions.
  • Ability to occasionally stand; walk; reach with hands and arms; and stoop or kneel. The employee must occasionally lift and/or move up to 10 pounds.
  • Able to manage multiple tasks effectively and meet deadlines.
What We Offer
  • $19.00-$23.00 per hour + pooled tips.
  • Free meal per shift.
  • Employee Dining Benefits.
  • Growth & Development Opportunities.

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