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Technical Support Specialist
2 months ago
Position Overview:
Job Title: IT Help Desk Support Specialist
FLSA Status: Non-Exempt
Location: Charlestown, MA
Compensation: $26/hr - $33/hr
Company Overview:
Flatwater Group, a subsidiary of Ho-Chunk Inc., is dedicated to providing top-notch IT support services. We are currently seeking a qualified IT Help Desk Support Specialist to deliver essential onsite and remote technical assistance for our clients.
Key Responsibilities:
- Onsite and Remote Support: Deliver in-person and telephonic assistance for desktop systems, software applications, and connectivity issues to employees at various locations.
- IT Operations Management: Manage a centralized help desk system to log all IT support inquiries, ensuring efficient tracking and resolution.
- Issue Resolution: Diagnose and address IT challenges, escalating complex issues to specialized IT personnel when necessary.
- User Account Management: Utilize Active Directory to manage user accounts, including unlocking and resetting credentials as required.
- Documentation: Create and maintain technical documentation, manuals, and troubleshooting guides in accordance with company policies.
- Security Compliance: Respond to security notifications and maintain compliance with IT security protocols and training requirements.
- Training and Support: Engage in regular meetings with staff and provide necessary training on IT systems and software.
Qualifications:
- Proficient in Microsoft Operating Systems, Active Directory, and Office Suite applications.
- Strong understanding of LAN/WAN technologies and troubleshooting methodologies.
- Experience with helpdesk management software.
- Excellent communication skills and the ability to assist users with varying levels of technical expertise.
- Physical capability to lift and transport IT equipment weighing up to 50 pounds.
Education and Experience:
- Bachelor's degree in Computer Science or a related field, or equivalent experience.
- 5-7 years of relevant experience in IT support, preferably in similar environments.
- Familiarity with technical documentation and user guide development.
Work Environment:
This position requires the use of standard office equipment and adherence to professional dress and conduct standards.
Company Values:
Flatwater Group is committed to excellence, accountability, and innovation in all aspects of our operations.
