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Network Systems Administrator

1 month ago

Washington, Washington, D.C., United States Howard University Full time

Job Summary:

This is a multi-faceted technical position responsible for network development and maintenance. The successful candidate will analyze customer requests for service and maintenance calls in assigned areas, troubleshoot, repair, and maintain various equipment, and communicate directly with customers.

Key Responsibilities:

  • Configures, installs, tests, troubleshoots, repairs, and monitors operation of LAN hardware/software, including desktop computers, data/voice/video communication systems, and peripheral devices.
  • Identifies and resolves network and telecommunication system malfunctions, including connectivity and functionality for mainframe and remote access and other connections/interfaces.
  • Provides customer service through a central help desk function to resolve or ensure resolution of problem diagnosis/assessment and repairs.
  • Maintains a database of user problems and resolution.
  • Performs routine network systems administration, including addition/deletion of users and hardware/software, defining access rights, implementing and ensuring compliance with security procedures and policies.
  • Advises and trains users on the operation and capabilities of hardware and application software.
  • Plans, schedules, installs, and tests software updates and hardware upgrades.
  • Coordinates network expansion with agency technical staff, consultants, and vendors.

Requirements:

  • Bachelor's Degree and 5-7 years of related work experience.
  • Compliance Salary Range Disclosure.
  • Expected Salary Range: $54,545 - $60,000.