HVAC Service Operations Manager
6 days ago
**Job Title:** HVAC Service Operations Manager
**Location:
- Nearby City, USA
**Estimated Salary:** $85,000 - $105,000 per year (dependent on experience)
Company OverviewWe are A/C & Plumbing Doctors, a leading provider of HVAC services in the area. Our team is dedicated to delivering exceptional customer experiences and providing top-notch solutions for all our clients.
Job DescriptionThe HVAC Service Operations Manager will play a critical role in overseeing the daily service operations and managing a team of talented technicians. This position involves ensuring the timely and efficient delivery of HVAC services to our clients while maintaining a high level of customer satisfaction.
Key Responsibilities:
- Lead and manage a team of HVAC service technicians, providing guidance, training, and support to ensure optimal performance and professional development.
- Oversee daily service operations, including scheduling, dispatching, and coordination of technicians, to ensure timely and efficient delivery of HVAC services.
- Monitor and track service requests, ensuring accurate documentation, prioritization, and resolution of issues in compliance with company policies and industry standards.
- Conduct regular inspections and quality control checks on completed service work to ensure adherence to specifications, safety standards, and customer satisfaction.
- Develop and implement preventive maintenance programs to maximize the lifespan and efficiency of HVAC systems, while minimizing downtime and costly repairs.
- Collaborate with other departments, such as sales and installations, to coordinate project requirements, provide technical expertise, and ensure seamless service delivery.
- Manage inventory levels of parts, equipment, and supplies, ensuring adequate stock levels and timely replenishment to support service operations.
- Stay updated with industry trends, technological advancements, and regulatory changes in the HVAC field, and implement best practices to enhance service offerings and ensure compliance.
- Handle customer escalations, resolving issues promptly and maintaining strong relationships with clients through effective communication and exemplary service.
- Prepare and analyze service reports, financial data, and performance metrics, providing regular updates to senior management and recommending strategies for improvement.
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