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Cybersecurity Operations Lead

4 weeks ago


Washington, United States Palo Alto Networks Full time

About Us
Palo Alto Networks is a leading cybersecurity company that aims to protect the digital way of life. Our mission is to be the cybersecurity partner of choice, and we're looking for innovators who can help us shape the future of cybersecurity.

Job Description
The Cybersecurity Operations Lead - Incident Response will play a critical role in supporting our Unit 42 team with contracting, quoting, order fulfillment, and invoicing. This role requires a strong professional and collaborative individual who can work cross-functionally to drive successful execution.

Your Impact

  • Primary point of contact in pre-sales assistance with internal sales, clients, legal counsel, insurance, and other stakeholders.
  • Communicate our various ways to contract based on the use case.
  • Assist Sales, Unit 42 Consultants, Clients, and Incident Response partners on contract drafting such as statements of work, engagement letters, and master services agreements.
  • Assist with accurate Incident Response quoting in Salesforce.
  • Reporting of contract and quoting status for Incident Response inbounds.
  • Work with clients and third parties to ensure seamless invoicing.
  • Ensure contracts are fully executed and tracked appropriately.
  • Collaborate with Incident Response leadership and Unit 42 authorized subcontractors for assisting with outsourced contracts.
  • Work with Legal on contract negotiations and template updates.
  • Ability to identify process improvements and recommendations for increased scalability.
  • Independently lead workstreams - Define the approach & plan, execute autonomously, and drive cross-functional alignment.
  • Review Sales central operations processes and policies to help enhance workflow and develop a stronger operating mode.

Requirements

  • 3+ years of sales support or consulting operations experience in a high-tech company, with demonstrated ability to work cross functionally with multiple teams.
  • Having previously worked in a client-facing role.
  • Independent thinker with endless curiosity, who is enthusiastic, driven, positive mindset, keen to learn and a team player.
  • A self-starter with the ability to manage multiple inquiries at once.
  • Excellent analytical and problem-solving skills, combined with strong business judgment.
  • Having worked in a services or consulting organization or supporting a sales org.
  • Strong written, verbal, and presentation skills.
  • High level understanding of selling through a channel model.
  • Experience with Salesforce, Docusign, G-Suite, other SaaS tools.
  • BA/BS in business, economics or equivalent experience or equivalent military experience required.

Compensation
The estimated annual salary for this position is $118,000 - $191,500 depending on qualifications, experience, and work location. The offered compensation may also include restricted stock units and a bonus.

Why Join Us
Palo Alto Networks is an equal opportunity employer and celebrates diversity in our workplace. We're committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us.
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.