Telecommunications Customer Service Representative

1 week ago


Charlotte, North Carolina, United States TK Promotions Full time
Job Overview

TK Promotions is a leading consulting sales and marketing firm specializing in telecommunications-based services. We help our clients maximize their profitability and brand exposure through innovative revenue capabilities.

We are seeking a highly motivated and energetic Telecommunications Customer Service Representative to join our team. As a key member of our sales and marketing team, you will be responsible for executing our marketing and sales directives, building quality relationships with new and existing customers, and driving sales growth.

Key Responsibilities:

  • Engage with customers to provide expert product knowledge and educate them on their desired product inquiries
  • Research target markets to identify new and existing customers and enhance our sales pipeline
  • Communicate the features and benefits of our products and services based on individualized customer needs
  • Overcome objections and answer questions throughout the sales process
  • Respond promptly and professionally to all customer inquiries
  • Attend regular product training sessions with CSR team members and upper-level management

Requirements:

  • A High School Diploma or equivalent is required
  • 1-2 years of experience in customer service or sales is highly recommended
  • Excellent communication skills, both verbal and nonverbal
  • A tenacious and growth-oriented mindset
  • Impeccable time management skills and a strong work ethic
  • A positive and professional demeanor when interacting with customers and team members


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