Pharmacy Technician

3 weeks ago

Orlando, Florida, United States EmpiRx Health Full time
Job Summary:

EmpiRx Health is seeking a highly skilled and experienced Pharmacy Technician to join our team as a Customer Service Representative. In this critical role, you will ensure exceptional customer service and satisfaction. We are looking for someone who possesses the following qualities:

Key Responsibilities:
  • Receive and respond to all customer inquiries via phone, fax, mail, e-mail, etc., in a 24x call center environment with rotating shifts.
  • Leverage the appropriate system and/or other reference materials to complete the verification process.
  • Initiate the investigation process based on the nature of the inquiry (claim, member information, benefits, enrollment, appeals, etc.).
  • Utilize available resources to quickly and efficiently resolve or redirect inquiries in accordance with prescribed departmental processes.
  • Accurately document customer inquiries and actions taken in accordance with departmental quality guidelines to ensure appropriate follow-up.
  • Follow up on unresolved issues promptly, escalating call trends to management.
  • Deliver a five-star customer service experience while meeting quality and production standards.
Requirements:
  • 1-2 years of related experience
  • Pharmacy Technician experience REQUIRED
  • High School Diploma/GED required
  • Reliable Internet and phone for off-hour shifts
  • Clear and effective verbal communication skills
  • Strong listening skills to understand customer needs and concerns
  • The ability to empathize with customers and demonstrate patience
  • Calm and composed demeanor while handling customer issues
  • Flexibility to adapt to changes in procedures, products, or requirements
  • Ability to work 5 days in the office.
  • Prior experience working in an in-office setting preferred.
About EmpiRx Health:
  • EmpiRx Health is on an extraordinary journey where excellence meets innovation.
  • We are a collaborative team that encourages groundbreaking ideas, values open dialogue, and prioritizes continuous improvement.
  • You will be part of a dynamic team where success is a shared celebration, collaboration fuels progress, and we redefine healthcare together.
  • We offer a generous and competitive benefits package.
  • You will share in the company's success through our discretionary bonus program.
Equal Opportunity Employer:
EmpiRx Health is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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