Automotive Service Advisor

2 weeks ago

Knoxville, Tennessee, United States Pep Boys Full time

Job Title: Automotive Customer Service Advisor

Job Summary:

We are seeking a highly skilled and customer-focused Automotive Customer Service Advisor to join our team at Pep Boys. As a key member of our service team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and contributing to the growth of our organization.

Key Responsibilities:

  • Provide exceptional customer service, engaging customers, and building trust through effective communication and problem-solving skills.
  • Contribute to the organization's growth by scheduling appointments, selling parts and services, and adhering to Company Customer Care standards.
  • Assist in the organization and productivity of the service business, including work order and register transactions, vehicle inspections, and service and replacement part knowledge.
  • Follow all policies and procedures related to cash, credit, check, refund, and return policies, and work with management to react to customer service issues and business opportunities.
  • Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair, oil changes, fluid top-offs, lubrications, filter and bulb replacement, battery installation, starting and charging system testing, cosmetic car services, and thorough vehicle inspection.
  • Implement and execute safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
  • Partner with management to maintain a safe and healthy work environment, complying with local, state, and federal laws, as well as company policies and procedures.
  • Effectively communicate with associates, management, and customers, interpreting and retaining information and applying knowledge appropriately.
  • Maintain an organized and neat shop, adhering to all company policies, procedures, safety, and environmental rules.

Requirements:

  • High school diploma or equivalent required.
  • Valid Driver's License.
  • One year of related experience in the automotive service environment.
  • One year of sales experience preferred.
  • Basic knowledge and understanding of mathematical concepts, including addition, subtraction, multiplication, division, percentages, and fractions, with the ability to apply mathematical formulas to calculate commissions and discounts.
  • Strong verbal communication skills.
  • Strong customer service skills.
  • Ability to work Days, Nights, Weekends, Holidays.

Physical Demands/Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands:

  • Frequent lifting, carrying, and placing merchandise and supplies up to 50 pounds without assistance.
  • Frequent standing and walking for long periods of time.
  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
  • Climb up and down ladders to retrieve and stock merchandise.
  • Communicate effectively in person, by telephone, or by using telecommunications equipment.
  • Enters and locates information on computer.
  • Presents information to small and large groups.
  • Visually verifies information, often in small print.
  • Safely operates a motor vehicle.

Equal Employment Opportunity:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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