Store Operations Leader

17 hours ago


Arlington, Virginia, United States Forever 21 Full time
Forever 21 - Assistant Store Manager, Operations

This role is an excellent opportunity to excel in retail operations and contribute to the success of Forever 21. The estimated salary for this position is $65,000 - $85,000 per year.

The Assistant Store Manager, Operations plays a crucial role in ensuring the store team delivers top-quality customer service and creates an excellent customer experience. This involves managing sales associates, supervising store operations, and driving sales and profitability.

The ideal candidate will have at least 2-3 years of retail experience with prior supervisory or management experience. Strong communication, organizational, and time management skills are essential for this role. The ability to work a flexible schedule, including evenings and weekends, is also required.

In this role, you will:
  • Actively participate in store walkthroughs to ensure consistency and quality of service and operational execution.
  • Aid in educating and providing feedback to the store team on customer service values, operational standards, and company programs.
  • Reinforce customer service values by coaching sales associates and supervisors.
  • Train and develop team members through the Company's Customer FIRST training model.
  • Work with the store manager to create processes or programs that drive sales and bottom-line profitability.


This role offers a competitive salary, opportunities for professional growth and development, and a dynamic work environment.

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