Property Field Inspection Claims Adjuster

4 weeks ago

Hamden, Connecticut, United States State Farm Mutual Automobile Insurance Company Full time

Accident and Weather-Related Claims Handler

State Farm Mutual Automobile Insurance Company is seeking a highly skilled Accident and Weather-Related Claims Handler to join our dynamic team. As a Property Field Inspection Claims Adjuster, you will be the first point of contact to meet with our insureds, explain coverage, estimate damages, and help them through the claims process while providing Remarkable service.

Key Responsibilities:

  • Conduct on-site inspections and assessments of property damages for both residential and commercial claims
  • Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently
  • May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions
  • Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
  • Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process
  • Investigate and adjust both personal and commercial property claims with exposures up to $500,000
  • Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations
  • Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines

Qualifications:

  • Bachelor's degree in a related field is preferred or equivalent work experience
  • Experience as a Property Field Inspection Claims Adjuster in the insurance industry, specifically in property claims
  • Strong knowledge of property insurance policies, coverage, and claim handling practices
  • Demonstrated knowledge of both residential and commercial building construction
  • Familiarity with local regulations and compliance requirements in Alabama
  • Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
  • Proven effective communication skills to handle difficult/emotional conversations with a customer-minded focus
  • Proven ability to assess damages, estimate repair costs, and negotiate settlements
  • Detail-oriented with strong organizational and analytical skills
  • Proficient in using claims management software and other relevant tools

Physical Requirements:

  • Physical agility to allow for frequent lifting, carrying, and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces
  • A valid driver's license is required

Preferred Skills:

  • Experience in handling complex or high-value claims
  • Construction background
  • Water mitigation inspection
  • Xactimate, XactContents

State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing.

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