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Mortgage Loan Specialist
2 months ago
Job Summary:
The Mortgage Loan Processor will be responsible for performing a variety of loan documentation duties on complex loan packages and ensuring compliance with policies and procedures for loan products.
Key Responsibilities:
- Manage an assigned pipeline of 40-60 plus loans on a daily and weekly basis.
- Process loans from application to closing, including collecting and analyzing documents to submit to Underwriting for final approval.
- Communicate expectations, requirements, and program details through established communication standards.
- Maintain daily workflow prioritization to ensure pipeline management meets required closing dates.
- Order all required verifications, documentation, and subsequent follow-ups, ensuring all timeframes and compliance requirements are being met.
- Verify conditions of approval, which may include customer income/assets documentation, resolves routine title issues, including vesting issues, child support liens, judgment liens, mechanic liens, and undisclosed liens and reconveyances.
- Provide excellent customer service to internal and external clients by demonstrating expertise, thoroughness, thoughtfulness, politeness, and enthusiasm.
- Ensure customer service surveys maintain the rating level designated by management.
- Communicate with all parties involved in the transaction to keep them informed of file status.
- Review and analyze all necessary documentation, including borrower docs and third-party docs.
- Interpret policies while analyzing applicant information, property, and documentation.
- Calculate borrower income for all employment types.
- Comprehensive understanding of credit underwriting guidelines.
Requirements:
- 3+ years of current experience in Financial Services with Loan Processing experience preferred.
- Knowledge of processing, underwriting, and closing procedures.
- Excellent customer service and communication skills.
- Detail-oriented and excellent organizational skills.
- Able to prioritize multiple competing tasks and manage time effectively in a fast-paced environment.
- Problem-solver with strong analytical skills.
- Adheres to directives, procedures, and standards.
- Ability to work in a paperless environment.
- Computer proficiency, including Microsoft Office Product Suite.
- Candidates must be available to work outside of normal business hours when necessary.
- Ability to obtain NMLS-MLO Licenses preferred.
