Help Desk Specialist

3 weeks ago


Ozark, Missouri, United States U-Haul Full time
Overview of the Position
The Customer Service Representative role at U-Haul involves working directly with customers, providing them with exceptional service, and ensuring that they receive the assistance they need. This role requires strong communication and technical skills, as well as the ability to work independently and as part of a team. As a key member of our team, you will be responsible for a variety of tasks, including inspecting and maintaining equipment, assisting customers with rentals, and using up-to-date technology to dispatch and return equipment.

Key Tasks:
  • Provide excellent customer service to ensure customer satisfaction.
  • Inspect and maintain equipment to ensure it is in good working condition.
  • Use smartphone-based U-Scan technology to manage rentals and inventory.
  • Assist customers with rentals, answering any questions they may have.
  • Prepare rental invoices and accept equipment returned from rental.
  • Install hitches and trailer wiring.
  • Fulfill other duties as assigned by management.

Requirements:
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.

Compensation:
  • Average annual salary: $55,000 - $75,000 depending on location and experience.
  • Ongoing continuous education through U-Haul University.
  • Opportunities for advancement within the company.
  • Paid holidays, vacation, and sick days.
  • Health insurance & Prescription plans (if eligible).
  • Mindset App Reimbursement, Gym Reimbursement Program, Life insurance, MetLaw Legal program, MetLife auto and home insurance, Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.


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