Lead Front Desk Associate
2 days ago
Job Summary:
We are seeking a highly motivated and organized Lead Front Desk Associate to join our team at Holiday Inn Express & Suites Medina. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out experiences, and maintaining the highest level of hospitality standards.
About the Role:
This is a night shift position, working 2 overnight shifts per week (11pm-7am) and 2-3 PM shifts per week (3pm-11pm). As a Lead Front Desk Associate, you will be responsible for:
- Providing exceptional guest service, responding to guest inquiries and resolving any issues in a timely and professional manner.
- Managing front desk operations, including check-in and check-out processes, room assignments, and guest requests.
- Maintaining hotel safety and security, adhering to company policies and procedures, and reporting any incidents or concerns to management.
- Collaborating with other departments, such as housekeeping and food and beverage, to ensure seamless guest experiences.
- Performing cash handling duties, processing payments, and managing cash receipts.
Requirements:
To be successful in this role, you will need:
- A high school diploma or equivalent.
- Previous experience in hospitality, preferably in a front desk or customer service role.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Able to work independently and as part of a team, with a strong focus on teamwork and collaboration.
- Able to lift up to 25 pounds, and stand for long periods of time.
Benefits:
We offer a competitive compensation package, including:
- $18-$22 per hour, depending on experience.
- Holiday pay, vacation pay, medical and dental insurance, 401k retirement plan, and employee hotel discounts.
What We Offer:
We are an equal opportunity employer, committed to diversity and inclusion. If you are a motivated and organized individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.
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