Lead Front Desk Associate

2 days ago


Medina, Ohio, United States Holiday Inn Express & Suites Medina Full time

Job Summary:

We are seeking a highly motivated and organized Lead Front Desk Associate to join our team at Holiday Inn Express & Suites Medina. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out experiences, and maintaining the highest level of hospitality standards.

About the Role:

This is a night shift position, working 2 overnight shifts per week (11pm-7am) and 2-3 PM shifts per week (3pm-11pm). As a Lead Front Desk Associate, you will be responsible for:

  • Providing exceptional guest service, responding to guest inquiries and resolving any issues in a timely and professional manner.
  • Managing front desk operations, including check-in and check-out processes, room assignments, and guest requests.
  • Maintaining hotel safety and security, adhering to company policies and procedures, and reporting any incidents or concerns to management.
  • Collaborating with other departments, such as housekeeping and food and beverage, to ensure seamless guest experiences.
  • Performing cash handling duties, processing payments, and managing cash receipts.

Requirements:

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • Previous experience in hospitality, preferably in a front desk or customer service role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Able to work independently and as part of a team, with a strong focus on teamwork and collaboration.
  • Able to lift up to 25 pounds, and stand for long periods of time.

Benefits:

We offer a competitive compensation package, including:

  • $18-$22 per hour, depending on experience.
  • Holiday pay, vacation pay, medical and dental insurance, 401k retirement plan, and employee hotel discounts.

What We Offer:

We are an equal opportunity employer, committed to diversity and inclusion. If you are a motivated and organized individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.



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