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Executive Director of Operations

2 months ago

Southington, Connecticut, United States BLACKHAWK INDUSTRIAL OPERATING CO Full time
Job Description

Job Summary:

As the Executive Director of Operations at BlackHawk Industrial Operating Co., you will be responsible for developing and leading a coherent strategy and effort consistent with company initiatives, guidelines, and resources to achieve the company's goals and mission according to opportunities available within the assigned market area.

Key Responsibilities:

  • Leadership and Strategy: Personally exhibit, recruit, and coach associates consistent with Core Behaviors, promote a culture of safety, and direct, coordinate, and oversee the joint efforts of the Customer Service, Technical Sales, and Warehouse teams to enable the consistent delivery of BlackHawk's differentiating value.
  • Financial Planning and Management: Build and execute a financial plan designed to reach assigned targets for sales, net profits, and return on assets, ensuring progress is monitored and reported, and appropriate adjustments are implemented to achieve results.
  • Sales and Customer Service: Drive the overall growth of profit center sales and income by establishing and maintaining a productive sales team and providing them with the resources, knowledge, training, and coaching needed to ensure their successful execution of BlackHawk's sales and customer service processes.
  • Analytics and Decision Making: Apply sound analytics and decision-making practices to evaluate and choose suitable investments of company resources and assets while monitoring and safeguarding the aforementioned, including people, working capital, plant, and equipment.
  • Brand and Distribution: Champion and deliver BlackHawk's brand and distribution promise to our customers, prospects, and supplier partners locally and nationally while concurrently supporting all company-wide business initiatives.
  • Collaboration and Communication: Develop and maintain productive working relationships with BlackHawk cross-functional teams to support the achievement of local and company goals while collaborating to continually improve processes and practices.
  • ISO and Staff Development: Provide leadership in supporting the ISO documentation process and work with Human Resources to develop growth opportunities for your staff.

Qualifications:

  • Business Development Skills: Strong business development skills, including the ability to configure, negotiate, and close on commercially viable solutions.
  • Critical Thinking and Problem-Solving Skills: Critical thinking and problem-solving skills to evaluate and choose suitable investments of company resources and assets.
  • Coaching and Talent Development Skills: Coaching and talent development skills to develop and maintain a productive sales team.
  • Financial and Business Acumen: Strong financial and business acumen, including the ability to build and execute a financial plan.
  • Interpersonal and Motivational Skills: Strong interpersonal and motivational skills to develop and maintain productive working relationships with cross-functional teams.
  • Manufacturing and Industrial Distribution Knowledge: Good understanding of manufacturing and industrial distribution.
  • Time and Resource Management Skills: Highly effective time and resource management skills to drive cross-functional efforts to deliver solutions and targeted results.
  • Communication Skills: Excellent verbal and written communication skills to champion and deliver BlackHawk's brand and distribution promise.

Supervisory Responsibilities:

  • Direct supervisory responsibility of Account Managers and CSR Managers.

Education and/or Experience:

  • High School Diploma or equivalent required.
  • Bachelor's degree in a related area preferred.
  • 10 years of previous experience in a similar position.
  • Direct P&L responsibility.

Work Environment:

  • Employee is regularly required to speak and understand English, stand, walk, sit, use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms.
  • Employee is required to use a computer and other equipment.
  • Employee frequently lifts and/or moves up to 50 pounds.
  • Specific vision abilities include close vision and the ability to clearly focus vision.

PPE Required:

  • Eye protection, ear protection, and as required by customer, steel-toed shoes, and head protection.