Digital Banking Operations Specialist
3 weeks ago
About the Role: As a Digital Banking Operations Specialist at Western Alliance Bancorporation, you will play a vital role in supporting our Digital Bank Operations and other support areas. Your primary responsibility will be to provide back office operational support duties, ensuring efficient and accurate performance of assigned functions. This includes maintaining customer service quality and optimal departmental workflow.
">Your Key Responsibilities:
- Collaborate with the digital client care team to deliver exceptional customer service via phone and email.
- Act as a subject matter expert in Digital Operations products and services.
- Support the Manager in performing daily back-office banking operations and ensure efficient operational support to business partners and clients.
- Analyze and resolve escalated issues related to banking transactions.
Requirements: We require a high school diploma or equivalent, with a bachelor's degree in a related field preferred. Three or more years of Customer Service, Branch, and/or Back Office Banking Operations experience is required. Intermediate knowledge of general banking operations, applicable regulatory obligations, industry standards, and practices is necessary. You must be able to independently research and solve simple to moderately complex scenarios.
Estimated Salary Range: $45,000 - $60,000 per year
About Us: Western Alliance Bancorporation is committed to equal employment and considers all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity, or genetic information. We strive to work with individuals with disabilities and provide reasonable accommodations for the application process.
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