Member Team Lead

2 weeks ago

Kissimmee, United States Sam's Club Full time
Job Summary

As a Member Team Lead at Sam's Club, you will play a key role in ensuring exceptional member experiences. You will assist management in supervising associates, communicating goals and feedback, and providing direction and guidance on member service approaches and techniques.

Key Responsibilities
  • Assist management with supervising associates and communicating goals and feedback
  • Provide direction and guidance on member service approaches and techniques
  • Ensure compliance with company policies and procedures
  • Support the Open Door Policy
  • Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
  • Communicate and support membership by providing information on membership types, programs, and benefits
  • Process memberships, upgrades, and credit accounts
  • Encourage membership renewals
  • Participate in sales and marketing events
  • Complete and maintain marketing recaps and other required documentation
  • Strive to meet membership goals
  • Provide and ensure member service by acknowledging the member and identifying member needs
  • Assist members with purchasing decisions
  • Locate merchandise
  • Provide guidance and support to members regarding self-service technology
  • Assist members with transactions utilizing registers or self-checkout area
  • Ensure club pick up orders are filled
  • Oversee assigned area of responsibility by handling claims and returns
  • Zoning the area
  • Arranging and organizing merchandise
  • Identifying shrink and damages
  • Organizing and maintaining availability of carts/flatbeds
  • Assisting members with transporting items
  • Utilizing cart retrieval equipment according to company policies and procedures
  • Maintaining parking lot cleanliness
  • Complete accounting records, files, transactions, and other required documentation
  • Follow accounting office procedures
  • Provide funds for proper register operation
  • Create and interpret financial analysis reports
  • Assist with accounting-related investigations
  • Prepare daily deposits
  • Prepare and oversee Cash Fund Transfers
  • Investigate overages and shortages in cash register drawers and accounting office
  • Maintain confidentiality and accuracy of financial and personal information
  • Develop, communicate, and implement processes and practices to meet business needs
  • Collaborate with managers, co-workers, customers, and other business partners
  • Analyze and apply information from multiple sources
  • Monitor progress and results
  • Identify and address improvement opportunities
  • Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity
  • Explain, guide, and demonstrate how to apply these in executing business processes and practices
  • Implement related action plans
  • Use the Open Door Policy
  • Assist management with correcting ethical and compliance issues and problems
  • Lead and participate in teams by using and sharing resources, information, and tools
  • Determine customer needs and business priorities
  • Coordinate and execute work assignments
  • Provide advice, feedback, and support to ensure timelines and work quality are achieved
  • Model and help others with how to adapt to change or new challenges
Benefits

As a Member Team Lead at Sam's Club, you will enjoy a range of benefits, including:

  • Competitive pay
  • Performance-based bonus awards
  • Health benefits, including medical, vision, and dental coverage
  • Financial benefits, including 401(k), stock purchase, and company-paid life insurance
  • Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
  • Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
Requirements

To be successful as a Member Team Lead at Sam's Club, you will need:

  • 6 months retail experience, including operating front-end equipment
  • 6 months customer service experience
  • Must be 18 years of age or older
Preferred Qualifications

Leading a front-end team, supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

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