Sales Associate Keyholder

1 week ago

Pleasanton, California, United States Express Full time
Job Title: Sales Associate Keyholder

Express is seeking a Sales Associate Keyholder to provide a great in-store shopping experience for our retail customers and execute opening and closing procedures.

Key Responsibilities:
  • Perform opening and closing procedures such as balancing registers, preparing deposits, and activating the security system.
  • Perform overrides at checkout as needed.
  • Maintain a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers.
  • Follow company policies and procedures to ensure the safety of all our associates and customers.
  • Assist with product launch changes according to the company SOP.
  • Deliver on all aspects of the customer experience model.
  • Process transactions quickly and accurately, reducing the customers wait time.
  • Positively resolve customer service-related issues as they arise and determines a resolution or escalates further, communicating all issues and resolutions to Store Management.
  • Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
Requirements:
  • Education: High School or Equivalent.
  • Years of Experience: 0-2 of relevant job experience - minimum 6 months.
  • Proficient in use of technology (iPad, registers).
  • Meets defined availability criteria, including nights, weekends and non-business hours.
  • Meets physical requirements.
Benefits and Compensation:
  • Medical, pharmacy, dental and vision coverage.
  • 401(k) and Roth 401(k) with Company match.
  • Merchandise discount.
  • Paid Time Off.
  • Parental leave for new moms and dads.

Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.

Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.

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