Network Support Technician

7 days ago


Beachwood, Ohio, United States Encore Strategic Full time
Job Summary:

We are seeking a skilled Network Support Technician to join our team at Encore Strategic. As an L1 IT Technician, you will be responsible for maintaining and supporting our clients' computer systems and networks.

Key Responsibilities:

  • Maintain client networks and network security (LAN/WAN, firewalls, access points, switches)
  • Troubleshoot various on-premises and cloud environments
  • Provide technical support via email, phone, and on-site visits to 100+ SMB's
  • Set client expectations and provide excellent customer service

Requirements:

  • 0-2 years of hands-on PC support experience
  • Office 365 experience
  • A general knowledge of different hardware platforms, cloud services, and line of business applications

What We Offer:

  • A guaranteed starting salary of $50,000+
  • Comprehensive benefits package including retirement plan, PTO, and health insurance
  • Hybrid work schedule (up to 2 days remote) after training completed

About Us:

Ashton Solutions is a fast-growing MSP servicing business across the Northeastern Ohio Region. We are a supportive team that values employee development and career advancement.



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