Flooring Installation Operations Manager
1 week ago
**About Us**
Service Pros Installation Group, Inc. is a family-owned business headquartered in Charlotte, NC, dedicated to making a positive impact on those we serve. Our company operates as an exclusive flooring installation provider for Lowe's Home Improvement and has workrooms across the Southeast, Northeast, and Midwest.
**Our Mission**
We strive to deliver exceptional customer experiences through our passion for serving others.
**Our Vision**
We aim to improve the lives of our employees, customers, and contractors in the communities we serve every day.
**Our Values**
• Stewardship
• People
• Integrity
• Growth
**Estimated Salary:** $60,000 - $80,000 per year, depending on experience.
**Job Description:** As a Flooring Installation Operations Manager, you will play a pivotal role in overseeing the entire flooring installation process for customers across your assigned areas. This role involves leading our in-house team and delivering customer satisfaction while managing and nurturing relationships with Lowe's.
**Key Responsibilities:
- Lead and manage the Installation Coordinator Team, ensuring efficient day-to-day operations.
- Engage in in-store support at Lowe's, focusing on sales and education to drive business growth.
- Participate in the Lowe's Executive/VIP Program to build strong relationships and drive sales.
- Evaluate and ensure high-quality installations that meet or exceed customer expectations.
- Maintain excellent customer satisfaction scores by addressing and resolving any issues promptly.
- Oversee warehouse functions, including inventory management, staging, and cleanliness to optimize efficiency.
- Manage relationships, negotiate pricing, and authorize payments for services.
- Analyze job profit margins to inform decision-making and drive business growth.
- Resolve escalated customer issues and conduct site visits when necessary.
- Provide guidance to installers and customers on installation and products to enhance the overall customer experience.
**Requirements:*
- Bachelor's degree or equivalent (high school diploma/GED)
- 2-3 years of customer service management experience
- 4 or more years of flooring experience is preferred
- Strong problem-solving abilities and commitment to ethical conduct and professionalism
- Ability to collaborate effectively in a team environment
**Work Environment:** Most of your time will be spent in a quiet, indoor office setting with occasional time in non-climate-controlled areas.
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