Product Expert

5 days ago


BalaCynwyd, Pennsylvania, United States BMW of the Main Line Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a MINI Genius at BMW of the Main Line. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and providing comprehensive product information throughout the sales process.

Key Responsibilities
  • Provide in-depth product knowledge and presentations to customers, highlighting key features and benefits.
  • Support the client advisor in product-related tasks and activities, ensuring seamless customer experiences.
  • Greet customers in the sales and service departments, introducing MINI Genius services and providing a warm welcome.
  • Utilize app and web-based systems to facilitate the sales process, optimize customer satisfaction, and ensure consistent delivery execution.
  • Maintain total product knowledge on all vehicles, understanding competitors' features, benefits, and potential shortcomings.
  • Achieve management-assigned client satisfaction objectives and follow up with new owners to ensure satisfaction with their delivery process.
  • Adhere to high ethical standards and maintain a professional appearance at all times.
Requirements
  • Exhibit an enthusiastic and high-energy personality throughout the workday.
  • Demonstrate excellent verbal and written communication skills.
  • Display effective listening skills and ability to work in a team setting.
  • Possess a valid driver's license with an acceptable driving record according to dealership guidelines.


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