Fitness Operations Manager
1 week ago
We are seeking an experienced and results-driven Fitness Operations Manager to join our team at Planet Fitness - The Core Group.
Job SummaryThe successful candidate will be responsible for overseeing gym operations, ensuring an exceptional member experience, and contributing to the financial success of the club.
Key Responsibilities- Recruit, hire, train, and develop a high-performing staff team.
- Maintain a welcoming atmosphere for members, prospective members, and guests, adhering to superior customer service standards.
- Assist with staff management and provide backup support to the Club Manager as needed.
- Member Service Oversight: Ensure staff provides a superior customer experience at all times.
- Staff Management: Assist in scheduling and supervising staff.
- Front Desk Activities: Answer phones, check members into the system, facilitate new member sign-ups, take prospective members on tours, and address member requests and concerns.
- Cleanliness and Maintenance: Oversee the upkeep of the facility.
- Supply Ordering: Assist in ordering supplies within budgetary guidelines.
- Tracking Statistics: Monitor weekly, monthly, and annual statistics and reports.
- SUPERIOR CUSTOMER SERVICE SKILLS, preferably in the fitness industry.
- Solid supervisory, diplomacy, and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hard working, enthusiastic, and energetic.
- Strong problem resolution skills.
- High school diploma/GED equivalent required.
- Age 18 or older.
All staff receive a free Black Card membership after 90 days of employment. As a Core Development and Management employee, you are eligible for benefits if regularly scheduled and working at least 30 hours per week. Benefits include medical options, dental, vision, flexible spending accounts, 401k with company contribution, paid vacation time, and additional ancillary benefits.
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