Restaurant Shift Manager

1 month ago


West Wareham, Massachusetts, United States Qdoba Restaurant Corporation Full time
{"POSITION SUMMARY": "The Shift Lead is a vital role in the Qdoba Restaurant Corporation team, responsible for executing restaurant operations in conjunction with the General Manager. The Shift Lead embodies the brand's values and is dedicated to delivering exceptional guest service and food quality, ensuring compliance with company policies and regulatory requirements.", "KEY DUTIES/RESPONSIBILITIES": "
  1. Maintains brand image by ensuring restaurant cleanliness and excellent service.
  2. Treats all team members with respect and dignity.
  3. Follows company guidelines and executes protocols for daily activities to achieve excellence in restaurant operational performance.
  4. Encourages restaurant teams to deliver excellent guest service and food quality in adherence with brand systems and procedures.
  5. Works with other team members to drive profitable sales growth initiatives.
  6. Reviews and modifies processes to continuously improve the guest experience.
  7. Supports General Manager in identifying and training internal candidates for Shift Lead positions.
  8. Assists in the training of employees and ensures operations are executed per company operational standards.
  9. Interacts with guests and responds to questions, concerns, and complaints in a timely and professional manner.
  10. Assists General Manager in analyzing restaurant operational and financial performance using management information tools.
  11. Monitors costs and adherence to budget and restaurant goals.
  12. Complies with all State and Federal labor laws and regulations.
", "QUALIFICATIONS": "
  1. High school diploma or equivalent required.
  2. Age requirements may apply in order to remain in compliance with State and Federal laws.
  3. Must be at least 18 years old.
  4. 6+ months of restaurant operations experience.
  5. Must complete Shift Lead training classes.
  6. Must be ServSafe certified in certain states.
  7. Ability to communicate in English required, Spanish comprehension helpful.
  8. Fundamental reading, writing, math, and computer/POS skills required.
  9. Must have access to adequate transportation.
", "Reasonable Accommodation": "Qdoba will make reasonable accommodations to allow qualified individuals with a disability, or in relation to certain religious beliefs or observances, to enjoy equal opportunities and to perform the essential functions of the job.", "Benefits": "
  1. Medical, Dental, Vision, & 401k for eligible employees.
  2. PTO (including vacation and sick where eligible).
  3. Tuition reimbursement.
", "Position Competencies": "
  1. Organization: Customer Focus.
  2. Dealing with Ambiguity.
  3. Functional/Technical Skills.
  4. Learning on the Fly.
  5. Listening.
  6. Problem Solving.
  7. Time Management.
", "DISCLAIMER": "Applicants with disabilities may be entitled to reasonable accommodation under federal law, state law, and local laws.", "Available Benefits": "
  1. Medical, dental, vision, and 401k for eligible employees.
  2. PTO (including vacation and sick where eligible).
  3. Tuition reimbursement.
", "Equal Employment Opportunity": "Qdoba Restaurant Corporation is an equal opportunity employer, committed to diversity and inclusion.", "Benefits and Competencies": "
  1. Organization: Customer Focus.
  2. Dealing with Ambiguity.
  3. Functional/Technical Skills.
  4. Learning on the Fly.
  5. Listening.
  6. Problem Solving.
  7. Time Management.
", "Benefits List": "
  1. Medical, dental, vision, and 401k for eligible employees.
  2. PTO (including vacation and sick where eligible).
  3. Tuition reimbursement.
"}

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