Customer Experience Advocate

1 week ago


Plymouth, Massachusetts, United States Safe Harbour Insurance Full time
Job Responsibilities

Client Assistance: Provide expert support and assistance to policyholders, addressing inquiries and resolving issues in a timely manner.

Policy Inquiries: Respond to customer questions regarding insurance policies, coverage details, and claim processes.

Documentation: Maintain accurate records of client interactions, ensuring all information is up-to-date and accessible as needed.

Problem Resolution: Identify and resolve customer concerns, escalating complex issues to the appropriate department.

Customer Satisfaction: Ensure a high level of customer satisfaction by actively listening to client needs and offering tailored solutions.



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