Customer Experience Representative

7 days ago


Plymouth, Massachusetts, United States Designer Brands Full time
As a Customer Experience Representative at Designer Brands, you will play a vital role in delivering unforgettable customer experiences. Your primary responsibility will be to provide personalized service to customers shopping in-store and those engaging through omni-channel services. You will assess customer needs and offer assistance by executing our customer service model, always putting the customer first.

Key Responsibilities
- Meet the customer where they are and personalize their experience
- Be empowered to make decisions that drive sales and customer satisfaction
- Partner with the Customer Experience Leader when customer situations and service issues escalate

Additional Duties
- Participate in daily team meetings and ongoing training
- Be open to and responsive to coaching and feedback
- Demonstrate teamwork and support inclusivity

Requirements
- No previous retail experience required
- Professional, friendly, and customer service focused
- Ability to move with tempo to meet time-bound expectations
- Good verbal and written communication skills

Benefits
- Estimated salary: $15-$18 per hour (based on location)
- Opportunities for growth and development
- A positive and dynamic work environment

Our Culture
At Designer Brands, we are committed to creating a culture fueled by engagement, excitement, optimism, and fun. We believe in investing in our associates and building strong teams poised to disrupt the retail and footwear landscape through positive change.

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