Incident Management Strategist

4 days ago


Raleigh, North Carolina, United States Truist Full time
Job Description:

The Incident Management Strategist will be responsible for overseeing and managing incidents that affect the operation of services within the technology organization. This includes restoring normal service operation as quickly as possible while minimizing impact on the business, conducting root cause analysis to prevent recurring issues, and driving continuous improvement initiatives.

This role will lead problem management activities to identify and eliminate chronic incidents through systematic investigation, root cause analysis, and process enhancement. The successful candidate will have 15-20 years of experience in technology strategy and/or architectural domains, with comprehensive experience in various architectural domains such as application, data, infrastructure, security, and integration.

Key Responsibilities:
  • Lead the incident management process to identify, analyze, and resolve incidents in a timely manner
  • Coordinate with various teams (IT, Operations, Support) to ensure effective incident response and resolution
  • Monitor incident trends and provide recommendations for improvement
  • Develop and maintain incident management policies, procedures, and documentation
  • Mentor and train team members in incident management processes and best practices


Salary Estimate:
$120,000 - $180,000 per year, depending on experience.

Requirements:
  • Bachelor's degree in Business, Management, or Management Information Systems-related field
  • 15-20 years of progressively responsible leadership experience in technology
  • Strong interpersonal, collaboration, and communication skills
  • Ability to think and act strategically
  • Demonstrated proficiency in basic computer applications


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