Community Compliance Manager

1 week ago


FL United States Second Avenue Full time

About the Role:


The Community Compliance Manager will oversee a team of specialists responsible for ensuring the company’s single-family rental properties comply with HOA and municipality regulations. This key leadership role requires a strategic thinker who can set goals, mentor team members, and collaborate with various departments to enhance operational efficiencies.


Key Responsibilities:



  • Supervise and mentor a team of Community Compliance Specialists, providing guidance, support, and performance feedback.
  • Set clear goals and expectations for the team and monitor progress towards achieving objectives.
  • Oversee the management of all HOA and municipality compliance processes, including handling violations, rental registrations, and ensuring adherence to local regulations and HOA guidelines.
  • Stay informed about relevant laws, ordinances, and HOA guidelines affecting our properties and ensure compliance.
  • Coordinate and conduct thorough due diligence processes for new acquisitions and existing properties, including reviewing HOA documents and assessing compliance status.
  • Manage the application process for incoming residents, ensuring timely and accurate processing of applications and adherence to screening criteria.
  • Liaise with third-party vendors, such as HOA management companies and municipal authorities, to address compliance-related issues and resolve disputes effectively.
  • Maintain accurate records and documentation related to compliance activities, violations, and resident applications.
  • Prepare regular reports for senior management, providing insights into compliance metrics, trends, and areas for improvement.
  • Develop and deliver training programs for the compliance team, ensuring that staff members are knowledgeable about relevant regulations, procedures, and best practices.
  • Keep abreast of industry developments and provide ongoing education to team members to enhance their skills and expertise.
  • Implement quality assurance measures to ensure the accuracy and consistency of compliance-related processes and documentation.
  • Conduct periodic audits and reviews to identify areas for improvement and implement corrective actions as needed.
  • Serve as a point of contact for residents, HOAs, and municipalities regarding compliance issues, demonstrating strong communication and problem-solving skills.
  • Address resident inquiries and concerns in a timely and professional manner, striving to maintain positive relationships with stakeholders.
  • Continuously evaluate existing compliance processes and identify opportunities for streamlining and efficiency improvements.
  • Implement new tools, technologies, and workflows to enhance the effectiveness of the compliance team and optimize resource allocation.

Requirements:



  • In-depth knowledge of HOA regulations, municipal codes, and property management best practices.
  • Experience in setting long-term goals, identifying key initiatives, and allocating resources effectively.
  • Experience in leading and managing organizational change initiatives, including process improvements, technology implementations, and structural transformations.
  • Proven track record of driving operational excellence, process optimization, and performance improvement initiatives.
  • Proficient in project management software as well as compliance tracking tools.

Preferred Qualifications:



  • Bachelor’s Degree in Business Administration, Real Estate Management, Project Management, or a related field.
  • 5+ years of experience in property management, real estate compliance, HOA management, or a related field, preferably with experience in the single-family rental sector.
  • Experience managing compliance across multiple properties in different regions.

About Second Avenue:


Second Avenue is a premier platform for enabling institutions to deploy meaningful capital into single-deeded residential assets while retaining control and valuable lines of sight into their investments over time. Our proprietary technology and exclusive relationships have allowed us to bring scale to scattered single-family investment homes, a strategy that was previously untenable as an institutional asset class.



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