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Telecommunications Specialist
2 months ago
At Optum, we're dedicated to delivering care and improving health outcomes through technology. As a Telecommunications Analyst, you'll play a critical role in supporting our telephony network, ensuring seamless communication with our clients and stakeholders.
Key Responsibilities:- Operate and maintain multiple VoIP PBX phone systems, Contact Center applications, Voice Mail, and analog lines.
- Perform technical analysis of hardware, software, and networks to identify and resolve issues.
- Provide end-user telecommunication and Contact Center technical support and provisioning.
- Participate in repairs, new service builds, migrations, and provide support for critical production systems.
- 3+ years of hands-on job experience in the telecommunication industry.
- Intermediate level of proficiency with computer skills, including Windows-based applications (Word, Excel, PowerPoint, Outlook, and Visio).
- Experience with administrating and troubleshooting Nice CXOne on a FedRamp platform.
- Ability to be on call after business hours & weekends on a rotational basis.
- Experience providing level II technical support for work order request tickets on voice communication equipment in a timely fashion with minimal supervision and in a well-organized manner.
Optum is a global organization that delivers care and improves health outcomes through technology. We're committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
