Enterprise Mobility Specialist

7 days ago


Rockville, Maryland, United States Gunnison Consulting Group Inc Full time
Job Overview

Gunnison Consulting Group Inc is a trusted partner of the Nuclear Regulatory Commission (NRC), providing top-tier enterprise mobility services. We are seeking a highly skilled Enterprise Mobility Specialist to join our team and contribute to the success of our clients.

As an Enterprise Mobility Specialist, you will be responsible for analyzing, diagnosing, and resolving mobile endpoint issues, capturing and documenting ticket details within our ITSM ticketing system, and provisioning approved users for our agency MDM solution. You will also process mobility service requests for procurement of wireless voice and data services and follow corporate standards and security-based policies.

This is a fantastic opportunity to work with a leading provider of enterprise mobility services and contribute to the success of our clients. The ideal candidate will have excellent oral and written communications competencies, ability to satisfy client problems and needs in an operations environment, and experience working with similar technologies.

Responsibilities:

  • Provide on-site analysis, diagnosis, and resolution for mobile endpoint issues
  • Capture and document ticket details within ITSM ticketing system
  • Provision approved users for the agency MDM solution
  • Process mobility service requests for procurement of wireless voice and data services
  • Follow corporate standards and security-based policies

Requirements:

  • Bachelor's degree plus 0-2 years of relevant experience or 4-6 years of relevant experience
  • Excellent oral and written communications competencies
  • Ability to satisfy client problems and needs in an operations environment
  • Experience with ServiceNow or Remedy ITSM systems
  • Experience with MS Office suite
  • ITIL 4 Foundations certification preferred

Salary Range: $80,000 - $110,000 per year



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