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Cosmetics Sales Counter Supervisor

2 months ago

Reno, Nevada, United States Macy's Full time
Position Overview

Embrace Your Unique Self at Work

At Macy's, Inc., we are dedicated to fostering a future filled with diverse representation for everyone. This is our Mission Every One. We recognize that each individual is distinct, and we value and invest in each person to cultivate growth, pride, and fulfillment. When we bring our authentic selves to work, it leads to a richer and broader spectrum of ideas and energy for all to enjoy. Our achievements will be built on exceptional colleagues collaborating together.

Role Summary

As a Counter Supervisor in the Macy's Cosmetics Division, you will oversee all facets of a cosmetics line, including mentoring a team of talented Beauty Advisors. You will interact with customers to understand their beauty preferences, enhance your creativity through consultations and product applications, and take pride in how your expertise and enthusiasm for beauty contribute to achieving sales objectives.

What We Offer

  • An inclusive, stimulating, and enjoyable work atmosphere
  • Competitive compensation and benefits grounded in equity principles
  • Performance-based incentives and annual reviews
  • Employee discounts on merchandise
  • Comprehensive health and wellness benefits, including medical, dental, and vision coverage
  • Retirement savings plan with a 401k matching opportunity
  • Employee Assistance Program (mental health support and legal/financial guidance)
  • Resources for ongoing education, career advancement, and leadership training
  • Paid time off
  • Fully-funded educational benefits, covering tuition, books, and fees
  • Colleague Resource Groups (CRGs) and community service opportunities

Key Responsibilities

  • Motivate teamwork to achieve sales targets and enhance the customer experience
  • Build lasting relationships with customers who are enthusiastic about cosmetics, beauty, and fragrance
  • Analyze business performance based on daily, weekly, monthly, seasonal, and annual sales data
  • Design and execute business-driving events to meet departmental objectives
  • Ensure proper presentation, organization, storage, and replenishment of inventory
  • Drive sales through effective customer service techniques and professional selling skills to meet personal productivity goals
  • Surpass personal and company sales targets
  • Collaborate effectively with vendors to achieve optimal business results
  • Oversee vendor events and promotions, including scheduling and execution
  • Maintain compliance with hygiene standards

Essential Skills

  • Leadership: Proven ability to lead a team effectively, providing guidance, support, and coaching to enhance performance and engagement.
  • Expertise: In-depth knowledge of vendor lines and beauty trends, serving as a reliable resource in this domain.
  • Analytical Skills: Ability to leverage metrics and analyze detailed reports to formulate action plans for achieving sales goals.
  • Communication: Excellent verbal and written communication skills to foster open and ongoing dialogue within the team and across departments.
  • Interpersonal Skills: Strong interpersonal abilities, capable of working effectively with colleagues at all levels and across various departments.
  • Creativity and Strategic Thinking: Capacity to think innovatively and strategically to tackle business challenges and seize opportunities.
  • Attention to Detail: Meticulous attention to detail in managing daily tasks, reviewing reports, and ensuring business objectives are met.
  • Collaboration: Partnering with the Prestige and total Beauty teams to drive line sales and enhance the customer experience.

Who You Are

  • Able to mentor and provide constructive feedback to Beauty Advisors to exceed daily objectives
  • Possess a passion and business-oriented mindset to thrive in a performance-driven environment
  • Capable of resolving customer issues constructively while managing multiple tasks in a fast-paced setting
  • Enthusiastic about the beauty industry and skilled in delivering exceptional customer service
  • Strong organizational abilities to juggle multiple responsibilities while achieving excellent results
  • Adaptable and able to exercise sound judgment in uncertain situations
  • Flexible availability, including days, evenings, weekends, and holidays, with consistent attendance and punctuality
  • 3 to 5 years of relevant experience

Physical Requirements:

  • Extended periods (at least two consecutive hours) of standing or walking throughout the store or department
  • Frequent use of computers and handheld electronic devices
  • Ability to reach, including above eye level, crouch, kneel, stoop, and possess color vision.
  • This role involves lifting, moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladders.
  • Ability to lift and move items weighing up to 25 lbs.

About Macy's

This is an exciting time for a career at Macy's as we continue to focus on creating memorable experiences for every customer, whether their journey begins online or in-store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas allow you to express your creativity and commitment to excellence, advance your career, and make a meaningful impact on your colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team.